Refund policy

Damages and issues

Damaged goods must be reported to Mjh Ceramics within 48 hours of the delivery date for a refund to be issued.

A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to  Mjh Ceramics with the report. (Email to ceramicsmjh@gmail.com )

Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will interfere.

Refund or exchange of product will be discussed on a case to case basis.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.